FAQ
Shipping & Delivery
How long does order processing take?
All orders are processed within 4–6 business days (Monday–Saturday). Orders placed before 2:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after the cut-off time or on Sundays and public holidays will be processed on the next business day.
What are the estimated delivery times?
After processing, estimated shipping times are:
- United States: 5–8 business days
- European Union: 8–12 business days
- Rest of The World: 10–15 business days
Total delivery time (Handling + Transit):
- United States: 9–14 business days
- European Union: 12–18 business days
- Rest of The World: 14–21 business days
How much is shipping?
Shipping is free for all orders delivered to the United States. For other international destinations, shipping fees are dynamically calculated at checkout based on your location.
Can I track my order?
Yes! Once your order ships, you will automatically receive a shipping confirmation email containing a tracking number and a link to monitor your shipment's journey.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and shipping costs vary depending on the destination country.
Payments & Security
What payment methods do you accept?
We accept major credit & debit cards (Visa, Mastercard, American Express, Cartes Bancaires) and digital payment options through Stripe, including Apple Pay, Google Pay, and Link by Stripe (where available).
Is it safe to shop on Sportswear FC?
Absolutely. All payments are securely processed through Stripe, an industry leader in payment processing. Your payment details are fully encrypted and never stored on our servers.
In what currency are payments processed?
All transactions are processed in US Dollars (USD).
Why was my payment declined?
Please check your card balance, ensure your billing information matches correctly, and verify there are no international spending restrictions from your bank. If the issue continues, please contact your card issuer or reach out to our support team.
Refunds & Returns Policy
What is your return policy?
We offer a 30-day return policy for eligible items. Please review our full Returns & Refund Policy for comprehensive information and conditions.
How do I initiate a return or request a refund?
Please email our customer support at info@sportswearfc.com with your order number, product details, and the reason for the return. For damaged or defective items, please attach clear photos to help us process your request faster.
How do I ship my return and who pays for it?
Once your return request is approved, we will provide you with detailed instructions and the return shipping address. Please note that customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service.
How long does it take to receive my refund?
We process refunds within 5 business days of receiving and inspecting your returned package. Approved refunds are issued directly to your original payment method via Stripe. Please note that processing times may vary slightly depending on your bank or credit card provider.
Are there any restocking fees?
No, we do not charge any restocking fees for returns or refunds.
Can I exchange an item?
Yes, exchanges are available exclusively for defective, damaged, or incorrectly shipped items. Please reach out to our support team to arrange an exchange.
Are there items that cannot be returned?
Yes, the following items are not eligible for returns or refunds:
- Customized Items: Products that you personalize with your own words, specific numbers, custom names, logos, patches, or other custom details are considered final sale. We cannot guarantee changes or cancellations once production begins.
- Used Items: Items showing clear signs of use, installation, or any modifications.
- Delivery Issues: Lost or stolen packages after delivery has been explicitly confirmed by the shipping carrier.